How we can help

If you’re dealing with cancer for the first time, you might have many questions about what to expect and what support is available to you. We offer practical, emotional and informational support to assist you at every step of your experience. Whether you’d like to learn more about our cancer support services, seek carer support, or simply chat to someone about what you’re going through, we’re here for you.

You are not alone. Talk to us on 13 11 20.

Cancer can be overwhelming, but you don’t have to face it alone. Our dedicated team is here to listen, support, and provide you with the information you need — call us on 13 11 20.

Learn more about 13 11 20

Call us

A listening ear and a friendly voice are just a phone call away. Get in touch and let us help you through.

Monday – Friday 9am – 5pm AEST

Email us

Send us an email with any questions you might have, or to find out the many ways we can support you.

Monday – Friday 9am – 5pm AEST

Webchat

When phone isn’t the preferred form of contact, you can message our team on webchat.

Monday – Friday 9am – 5pm AEST

Who can use the 13 11 20 service ?

Cancer Council 13 11 20 support service is available to anyone impacted by cancer. This includes, but is not limited to, Queenslanders diagnosed with cancer, their families, friends, caregivers, healthcare professionals, workplaces, and teachers.

What kind of support can I access through 13 11 20 ?

You’ll receive both emotional and practical support when you talk to us on 13 11 20.

You don’t have to go through this alone, whether you need counselling, practical support, or just someone to listen. You can speak to a health professional, chat to someone who has had a cancer diagnosis or is caring for someone with cancer, or access resources to help you manage. Our team understands and we’re here to provide you with comfort and the resources you need.

You can also lean on us for practical support to make coping with cancer a little easier. Whether you need a lift to the hospital, accommodation during treatment or a referral for legal and financial advice, we’re here to connect you with our wide range of support services.

Is the 13 11 20 service free and confidential?

Yes, Cancer Council 13 11 20 service is completely free and confidential for anyone who gets in touch with us.

Other ways we can support you

We’re here to provide you with real support during every stage of cancer. Whether you’re metro or regional, if you’re based in Queensland, you have access to a range of resources and services to manage a little easier.